![]() If you have purchased your item by credit card the refund is re-credited to the account associated with the credit card used for the order. For downloaded items, please provide proof that the software has been uninstalled from all your computers and will never be installed or used any more (screenshots will suffice).Your reason for refund! If there's an issue, we can generally help.Your contact information (last name, first name and email address).To obtain a refund, please follow the procedure below.Ĭontact us via or support and provide the following information: ![]() Simply download, and use - without the sales.Ībsolutely! If you are not completely satisfied with the SEO Spider you purchased from this website, you can get a full refund if you contact us within 14 days of purchasing the software. Hundreds of thousands of professionals, small business owners, freelancers and hobbyists continue to utilise our free version, which does not require any form of email capture, or sign up. We are committed to supporting the freemium model, which provides a completely free version of the tool for crawling up to 500 URLs at a time. This allows users to decide whether the product is still right for them each year. Our licencing is an annual purchase, rather than auto monthly subscription. ![]() Some tools choose to 'grandfather' existing users, but often this results in new features being restricted in 'legacy' user plans to encourage them onto new pricing. All users pay the same price for the same tool, without exception. On renewal after a price increase, existing users are not retained on old pricing. Updating our price allows us to continue to improve the tool and continue to provide world-class technical support. The licence cost in 2016 has an equivalent cost of £190 at the start of 2023 for example. The rate of inflation between increases should also be considered and can be checked using the Bank of England inflation calculator. Over this time, there have been significant updates in new releases, including industry-first features such as JavaScript rendering, as well as crawl comparison, and change detection.īetween our most recent pricing update in 2023 from 2016, there have been 12 major releases and many updates with improvements.
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